Returns and cancellations

Cancel before it ships

If you want to cancel, write us as soon as you can through the contact form. Include the email you used at Stripe. If we have not packed the order yet, we cancel it and refund through Stripe. Once it is with the carrier, it is a return, not a cancel.

Opened skincare

For hygiene, we do not take back opened or used creams, serums, or cleansers. Please read the product page before you buy. If the item arrived damaged, leaking, or was the wrong product, that is different: write us within 7 days of delivery, with photos. We will refund or replace it.

Unopened items

If a product is unopened, unused, and in its original pack, you can ask to return it within 14 days of delivery. Write us first. Do not send a package until we reply with where to ship it. You pay return postage unless we sent the wrong thing or it arrived damaged.

Once we have the item back and it is still sellable, we refund the product price through Stripe to the original payment method. Free shipping you were not charged for is not refunded as cash.

How refunds show up

Refunds go through Stripe to the card or method you used. Banks can take several business days to show the credit after we issue it.

How to reach us

Use the contact form. Put “return” or “cancel” in the message, plus the order email. We are a small shop. A person reads it.